FLIC Luminaries FAQ

Frequently Asked Questions:

Are your luminaries unique?

Yes. FLIC luminaries are the highest quality luminary offered on the market today. Our patented luminaries are sturdy, weather-resistant polymer plastic boxes (simulating the look of a distinctive bag), and hold up for long-term use outdoors. Our luminaries are 1/8" thick polyethylene plastic and weigh about 1/2 lb each! Most luminaries sold today are built only for a single-use (use them once and throw them away). Unfortunately, they often do not even last a short period if bad weather is involved. Our luminaries hold up in any weather conditions and have even survived hurricanes and tornados. Because of our well-build and design our luminaries always maintain a very polished, stylish and timeless look.

What is the size dimensions of your luminaries?

Each luminary is 9-inches tall, 6-inches wide and 4-inches deep. Our light strings are 36-feet long, 12 sockets with 3-feet between each socket (relevant for those customers buying light strings).

Are your luminaries easy to assemble?

Yes. Our luminaries require NO ASSEMBLY except when using our string lights and require just a small bit of assembly; placing the light strings through the bottom and sockets up inside the provided hole, then screw in the light bulbs. Our luminaries with candles only require you place the candles in our candle holders then put inside our luminaries on their pedestals. LED candles are even simpler, just place the LED candles inside our luminaries on their pedestals.

Are your luminaries guaranteed?

Yes. If for any reason you are not fully satisfied with your purchase, please return it for an exchange, refund or credit within 30 days. The luminaries must be returned unused and in perfect resaleable condition. We also offer a Limited 5-Year Warranty for manufacturing defects and flaws.

Worth noting: our luminaries are made of 1/4" thick polyethylene material making it the most-durable luminaries in the industry today! Our luminaries have withstood hurricanes and tornados!

How do I return items?

Prior to returning any merchandiese, you must receive a return authorization number from FLIC Customer Service (call 1-888-550-3542). All merchandise must be returned PREPAID within 30 days of purchase. We will credit your original method of payment, excluding delivery charges.

How can I pay for my luminaries?

We currently accept VISA, MasterCard, American Express or Discover credit cards. We also except cashiers checks and ACH/wire transfer payments.

Does FLIC Luminaries offer a wholesale program?

Yes. Qualified business and organizations must register with us before receiving their status as a Qualifed FLIC Luminary Wholesaler. Organizations include fundraising groups and often Homeowner Associations. Check out our Wholesale page for more details.

Does FLIC Luminaries offer a fundraising program?

Yes. Qualified business and organizations must register with us before receiving their status as a Qualifed FLIC Luminary Fundraiser.  Check out our Fundraising page for more details.


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