Frequently Asked Questions
Frequently Asked Questions
What makes FLIC Luminaries unique?
Absolutely. FLIC Luminaries are a premium, patented luminaria built for long-term outdoor use. Unlike disposable paper bags, our luminarias are made from heavy-duty, weather-resistant polyethylene that maintains its shape and looks season after season.
- Material: 1/8" (0.125") thick polyethylene (approx. ½ lb each)
- Durability: Weatherproof — resists rain, snow, wind; rated to withstand severe weather
- Warranty: 10-year Luminary Warranty covering defects & premature wear
What are the dimensions of FLIC Luminaries?
Our standard luminaries measure approximately 9 inches tall, 6 inches wide, and 4 inches deep, providing the perfect size for pathway lighting and decorative displays.
What material are FLIC Luminaries made from?
FLIC Luminaries are crafted from 1/8 inch thick polyethylene, a durable plastic material that's weather-resistant, UV-protected, and designed to last for many years of outdoor use.
Do FLIC Luminaries come with a warranty?
Yes! We stand behind our products with a 10-year Luminary Warranty. If your luminaries crack, fade, or deteriorate under normal use within 10 years, we'll replace them. This warranty is for luminaries only. Our lighting and other products come with a limited warranty based on being able to show a factory-defect within the first 12-months.
What is your satisfaction guarantee?
We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us within 30 days for a return or exchange. We also provide a 10-year Luminary Warranty on all luminaries.
What is your return policy?
Returns are accepted within 30 days of purchase. Contact our customer service team at 1-888-550-3542 to receive an RMA (Return Merchandise Authorization) number before shipping items back. Return shipping costs may apply. For more details, visit our return policy page.
Do I need to assemble FLIC Luminaries?
Very easy — most FLIC Luminaries require no assembly. If you use our string light kits, simply thread sockets through the bottom and screw in bulbs. For tea lights or LED candles, place the light source on the included pedestal or inside the candle holder.
What lighting options work with FLIC Luminaries?
FLIC Luminaries work with multiple lighting options:
- Flaming LED bulbs with C7 light strings (our most popular option) click here
- Battery-operated LED tea lights for cordless convenience click here
- Traditional candles with holders for a classic look click here
Each option creates a beautiful glow through the luminaries. Shop lighting options
How many light strings can be attached end-to-end?
How many luminary sets? We offer luminary sets of 12 and 6. You can combine these sets to create the custom quantities you desire. You can also combine light strings of 12 and 6. Both light strings have a female plug at the end, so you can connect them end-to-end to create one long, custom string length. Because of the potential for electrical overload on an extended light string, there is a limit to how many sockets can operate on one extended light string. You can connect the most light strings if you use low-wattage bulbs. Our lowest wattage bulb is our LED C7 bulbs (.3 watts each). Our second-lowest-wattage bulb is our new FLAME bulbs, using approximately 1.5 watts each. Our highest watt bulb is our incandescent bulbs at 7 watts each!
The following table illustrates your limits on the maximum light sockets you can use on one extended string (meaning, the total number of sockets added together of each string connected). NOTE: 2 6-socket light strings equal 1 12-socket light string. If you are counting sockets, LED bulbs can handle up to 1080 sockets on one extended string, LED FLAME bulbs can handle up to 216 sockets on one extended string, and incandescent bulbs can handle up to 48 sockets on one extended string. If you need more sockets on an extended string, try to bring your power cord into the middle of the extended string instead of starting at one end. When your power cord reaches your light string, use a power cord splitter block at the end and split your one long, extended light string into two strings, sending power in both directions from the power cord.
| Bulb Type | Watts per Bulb | Max # of Strings |
| LED Bulbs | .3 watts | 90 12-socket strings |
| LED FLAME Bulbs | 1.5 watts | 18 12-socket strings |
| Incandescent | 7 watts | 4 12-socket strings |
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Amazon Pay, and Shopify Pay. We also accept personal and cashier's checks, plus ACH/wire transfers for large orders. For any questions, contact Customer Service.
Do you offer bulk or wholesale pricing?
Yes! We offer:
- Wholesale accounts for retailers click here
- Fundraising programs for organizations click here
- Special pricing for HOAs and neighborhoods click here
Contact us at 1-888-550-3542 for additional information.
Are FLIC Luminaries safe for outdoor use?
Absolutely! FLIC Luminaries are specifically designed for outdoor use. They're weather-resistant, UV-protected, and rated for outdoor conditions. When used with our recommended LED lighting options, they're completely safe for pathways, yards, and events.
Where are FLIC Luminaries manufactured?
FLIC Luminaries are proudly Made in the USA, ensuring high quality standards and supporting American manufacturing.
How long do FLIC Luminaries last?
With proper care and storage, FLIC Luminaries can last a decade or longer. Many of our original, first luminaries from the year 2000 are still in service! They're backed by our 10-year Luminary Warranty and are designed to be reused year after year, making them an eco-friendly and cost-effective choice.
Do your light bulbs carry a warranty?
We want your luminarias to shine beautifully for years! However, light bulbs can be tricky to warranty fairly, since most failures happen from power surges or arcing—not from a manufacturing defect.
If several bulbs stop working at once, it’s almost always due to a power issue rather than defective bulbs. To protect your lights, always make sure the power is off before screwing bulbs in or out—doing so while powered on can cause arcing and shorten bulb life.
Because of this, we can only replace bulbs that fail due to a confirmed manufacturing defect.
How quickly will my order ship?
Most orders ship within 2-3 business days from our facility in Wichita, Kansas. You'll receive tracking information once your order ships. Delivery time depends on your location and selected shipping method.
How can I contact customer service?
We're here to help! Contact us:
- Phone: 1-888-550-3542
- Email: Through our contact page
- Live Chat: Available during business hours
We typically respond within one business day.
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CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form and hit SEND.
719 N. Brookfield St., Wichita, KS 67206
(888) 550-3542
info@flicluminaries.com
Mon - Sat 9:00am - 6:00pm (CST)
